Against the background of the Government of Jamaica’s Public Sector Modernisation Programme, effective and efficient management of frontline and operational level employees becomes increasing critical. These employees create the image and reputation of the organisation as they are the first line of contact to our customers and other stakeholders.  It is also necessary that the persons to whom these employees report, possess the necessary competencies to provide effective management and supervision to facilitate performance that positively impacts the organisation and wider society. 

 It is against this background that MIND’s Certificate in Supervisory Management was designed to develop the competencies of existing and aspiring middle managers in both the public and private sectors.


MIND’s Supervisory Management course is designed to equip participants with the requisite competencies that will enhance their roles as supervisors/middle managers, thereby improving overall effectiveness within their organisations. 

The course places emphasis on practical general management competencies that focus on the supervisors’ roles and responsibilities within the organisation. Competency-based Education and Training (CBET) methodology is utilised to deliver and assess the course.  Emphasis is placed on contemporary, practical work-based activities which incorporates the ability to network by creating linkages through cross cultural exposure this will ensure sound understanding of key management principles.  


Against the background of the Government of Jamaica’s Public Sector Modernisation Programme, effective and efficient management of frontline and operational level employees becomes increasing critical. These employees create the image and reputation of the organisation as they are the first line of contact to our customers and other stakeholders.  It is also necessary that the persons to whom these employees report, possess the necessary competencies to provide effective management and supervision to facilitate performance that positively impacts the organisation and wider society. 

 

It is against this background that MIND’s Certificate in Supervisory Management was designed to develop the competencies of existing and aspiring middle managers in both the public and private sectors.