This course is structured to provide knowledge of the principles and processes of business
communication and to build and strengthen the communication skills that participants need to
function more effectively. The course will provide participants with opportunities to produce
different types of written and oral messages and thereby expand their communication repertoire.
It is geared towards allowing them to demonstrate fluency in the expository modes of written and
oral discourse and be able to maintain coherent and logical lines of argument by using appropriate
organising strategies and a range of rhetorical devices.