State Protocol- Introduction to Modern Protocol and how it Evolved
- Protocol on Official Occasions
- Styles and Titles in Jamaica
- Precedence for Post-nominal Letters
- Standard Forms of Address
- Formal and Semi-formal Openings and Closings
- Flag Etiquette
- Effective Business Entertaining
- Host, Hostess, and Guest Duties
- Silverware Savvy
- Navigating the Place Setting
- Body Language at the Table
- Handling Accidents
- Napkin Etiquette
- Seating Etiquette
- Eating Various Foods (e.g. Shelled Fish etc.)
- Toasting
- Forms of Service
- Table Conversation
- Styles of Eating
- Types of Meals and Wines
- The Do’s and Don’ts of Dining
Mastering Your Mingling Ability: How To Improve Your Networking Skills
- How To Make An Entrance
- How To Gracefully End A Conversation
- Small Talk Made Easy
- Remembering Names
- The Art of Handshaking
- Making Eye Contact
- Introducing Yourself and Others
- Conversation Skills
- Handling Difficult Customers and Stakeholders
- The Dos and Don'ts of Networking
Business Meeting Protocol
- Rules for Business Meeting Etiquette
- Responding to Introductions
- Business Card Protocol
Techno Etiquette for Today: How To Communicate Effectively In The Digital Age
- Telephone Savvy - Cellular Phones, Beeper and Speakerphone Protocol
- E-Mail Protocol
- Answering Machine and Voice Mail Protocol
- Video Conferencing Protocol
Dress for Success: How To Turn Your First Impression Into A Lasting Impression
- Understanding Social Dress Codes
- Dressing for State and Official Functions
- Appropriate dress for business and business related occasions
- Fabrics & styles that transition well from day to evening
- Choosing styles to suit your body type
- Color Coordination
- Accessorizing
- Make-up application
- Fabulous Fabrics (Textures)
- Travel Wardrobe that packs a punch (meetings/conferences, workshops, trade fairs etc.)
- Building a 10 piece wardrobe
- Dressing for the international business person