STATE PROTOCOL AND BUSINESS ETIQUETTE

The objective of this Workshop is to introduce protocol procedures, rules of etiquette and respect for precedence that will enable participants to function appropriately and effectively in an official setting. It will expose them to the tools, methods, and processes for participating in and orchestrating state functions and events while ensuring respect for culture and other norms and traditions. Participants will be empowered to better adhere to ceremonial rules that are followed during official functions and know how to conduct themselves on these special occasions, networking events and business meetings.

OBJECTIVES

At the end of this session, participants should be able to:

 KNOWLEDGE

  • Discuss how modern protocol has evolved
  • Describe the impact of protocol on professional conduct
  • Explain the importance of state protocol and related etiquette in their context
  • Describe the basics of etiquette in a business setting
  • Discuss the importance of business dining etiquette
  • Explain the importance of maintaining a professional image, good deportment and conduct
  • Discuss the protocols in introducing themselves and others

PERFORMANCE

  • Adhere to the guidelines governing state protocol standards
  • Apply the rules of protocol on official occasions
  • Observe flag etiquette
  • Appropriately acknowledge special and other guests at functions
  • Accurately remember names, effectively maintain eye contact, and respond to introductions
  • Master the art of handshaking
  • Communicate effectively using technology
  • Project a professional image through appropriate dress, deportment and grooming
  • Establish strong networks
  • Successfully navigate a business meal
  • Gracefully end a conversation
  • Use business cards appropriately
  • Apply proper business meeting and business card protocols 

ATTITUDE

  • Appreciate the need to apply the principles and practices governing state protocol in their interaction with their stakeholders.
  • Better appreciate the role that business etiquette plays in establishing and maintaining professional relationships.
  • Value the importance of state protocol and business etiquette in the execution of their roles and functions within the Government of Jamaica